Frequently Asked Questions
What is BuyGiftCards.com?
BuyGiftCards.com is your one stop shop for all things gift cards. You are able to text or email a custom gift card to your gift recipient with a personalized message.
Many gifts on BuyGiftCards.com are able to be printed and used in store, though this is not guaranteed and varies from store to store.
Why do I see PerfectGift.com links?
BuyGiftCards.com and PerfectGift.com are both companies of Wolfe, LLC. PerfectGift.com operates as the premier and forefront gifting website of all of our products, whereas on BuyGiftCards.com we are here to provide more of a "traditional" gift card experience. A portion of BuyGiftCards.com features are enabled by PerfectGift.com.
How do I check the balance on my gift card?
In order to check balance, you must go directly to the retailer’s website and enter your gift card number in their online areas. To make it easy, we’ve compiled most of the gift card company’s website links for you. Click here to find your gift card brand and a link to their check balance site.
I received an email saying, “Your order was canceled”. What happened?
If your transaction was declined, chances are your bank or credit card company is just trying to protect you. When unauthorized activity is suspected, a series of fraud protection services are activated. The result? Sometimes "good" orders are rejected. It's a source of frustration that comes with the times and we sincerely apologize for the inconvenience.
Please make sure that the details you enter (both when creating your Account and when submitting a new order) precisely match the billing information on file with your payment method. This includes your name, address, phone number, and email.
Anyone of these would have prevented your order from being approved:
- You entered a typo in the online form (or it didn't perfectly match-up to your account)
- Your credit card is expired
- You’ve reached your credit card limit
- There are not enough funds to cover your purchase
- Unusual spending activity was detected
- Multiple purchases were made in a short span of time
- You’re on a road trip or out of the country
- A recent “Hold” was placed during a hotel or travel stay
- Your credit card account is On Hold due to inactivity
- Lastly, it is possible that your bank or credit card company had a technical issue that interrupted their service. There's no way to associate a declined order with this issue. But when it happens, there's really nothing to do but try again with a different payment method.
How long does it take to receive my purchase?
In most cases, gift cards are delivered within an hour. During high volume time, it might take up to 24 hours. You will receive an email letting you that your gift card has been sent.
Are there any fees associated with purchasing a gift card?
BuyGiftCards.com does not charge any fees above the face value on any branded gift cards available on the site.
Is there a deadline for spending the funds on the gift card?
Gift cards that are purchased generally have NO expiration date unless stated in the specific terms for a given brand.
The charge on my credit card says it is from PerfectGift, is this correct?
Yes, the charge can show from PerfectGift. BuyGiftCards.com has been powered by PerfectGift.com to provide you a great selection of gift cards to choose from and unique ways to deliver your gift cards whether you select, printing, texting or emailing.
How can I redeem my gift card at the retailer?
The quick answer is, there is a gift card number or bar code to show the retailer. For more specific details on how to use the gift card received, refer to the Redemption Instructions sent with the gift card.
How do I text a gift card?
- From the PerfectGift.com site, select Brands.
- Select the gift card you would like to give.
- Configure your gift.
- Select "Text message" as the delivery method.
- Enter the Recipient’s Mobile number.
- Review your information, then choose to add to your cart and continue shopping or to add to your cart and checkout.
The recipient will receive a text from PerfectGift.com. The recipient can print, save to their Buygiftcards.com.
Who does the text come from when I receive my gift card?
The text will come from a short number powered by PerfectGift.com, and reference the purchaser sending the gift card.
Can you text all gift cards on the site?
Yes, any gift card on the site can be texted. You must select “Send To A Friend” in order to have the text option.
How do I save my gift card to my phone?
Once you redeem your gift, your gift will show in your Buygiftcards.com account wallet at any time, as well as always being available via your originally received link.
What if the recipient thinks the gift card is fraudulent and doesn’t open it?
Let us know and we will happily resend it to them or provide further troubleshooting for a happy gifting experience.
Is this site secure?
All features of BuyGiftCards.com use encryption and are protected by securely signed services. Payments are processed safely and securely via our industry leading payment processor's system, payment information is never exposed to any external systems.
I have been declined, can you help me?
To protect your security and privacy, your bank cannot provide us with information about why your payment was declined. Because of this, you most likely need to contact your bank directly to solve most payment issues.
What are my payment methods?
Our payment processor accepts all major credit card providers, as well as Apple Pay and Google Pay.
